SBB Community Management operates from their Dallas location, serving as a property management entity for HOAs. Resident Care Specialist Loren Bautista assisted one individual with resolving issues related to a property violation and a replacement pool tag. Bautista also worked with another resident to establish a payment installment plan for their balance.
Initial onboarding for some residents has presented challenges. One account holder reported no prior contact from SBB upon their appointment as the new HOA management for StoneCreek Estates. This resident initiated contact via email and then phone to establish an account, subsequently receiving a bill and incurring a late fee despite no prior notification of the HOA change or dues.
In other interactions, Nicole Polana, described as a resident care specialist, was instrumental in securing pool access for a resident, facilitating the setup through an app. Polana's assistance was noted for its efficiency, resolving the need within a 7-10 minute timeframe.